How can we help?

The Knowledge Base has been a dependable resource but it was time to build a new one based on your feedback. Take a look at what’s new for the Jewel360 Knowledge Base:  

In addition to a new design and streamlined navigation, the Knowledge Base has the following major features: 

1. AI-Powered Search (Beta) – Our new search will intelligently summarize what you're looking for and will provide links to the most relevant search results, with a preview of each. Below the AI overview, it will also provide a list of relevant, related articles. 
   
   
   
2. Top-Searches – The system will surface the most searched for questions, so you can keep up with growing trends.
   
   
   
3. Browse by Category – Use categories to explore the major areas of the system and drill down to the information you need.  
   

The new knowledge base for Jewel360 launched on August 25, 2025.