System Updates

September 6 – September 12, 2026

New

Nothing New This Week

Improved

New Card Reader Name Replacing WisePOS E for Stripe
The Stripe card reader in Settings > Integrations > Jewel360 Payments > Hardware was previously listed only as the WisePOS E. The manufacturer changed the model name to S700, so now it is labeled S700 | WisePOS E. The models function identically.

Important Dates Filter Added to the Customers Page
We have added new filters to the main Customers list page, letting you filter by important customer dates (such as birthdays or anniversaries). We have also added a filter to allow you to see customers that had purchases within recent date ranges.

Fixed

Work Orders Blocked From Invoicing After Deleting a Customer Purchase Order
We fixed an issue where deleting a Customer Purchase Order left its Work Orders stuck — trying to put one on an Invoice in the Register failed with an error saying the Purchase Order didn't exist, even though the Work Order no longer showed a PO number. Deleting a CPO now properly releases everything attached to it, so you can invoice such Work Orders normally. The system now matches Purchase Order numbers with the correct customer, so a Work Order can no longer get attached to the wrong customer's PO by mistake. We're in the process of running a script to clean up existing Purchase Order relations affected by this issue.

ShipStation Shipping Rates Not Matching the Actual Package Used
We have fixed an issue where checkout was showing an averaged shipping rate across every package type a store had enabled, including ones no real order would use, which could quote customers far less than the real cost and the store had to cover the difference. Checkout now shows the rate for the package that will actually be used. You can also change the package on an order at any point before the shipping label is created, and the price shown next to each package option is now that package's real price.

Card-on-File Payments Not Showing the Actual Decline Reason
We resolved an issue where failed card-on-file payments in the Register used to just show "Failed with status code 400," with no indication of why. The Register now shows the real reason from the payment processor, such as insufficient balance, an expired card, or an invalid card. If the payment service itself is unreachable, that's now reported clearly instead of looking like a decline, and online checkout no longer gets stuck on the loading spinner when a payment fails.

Dual Pricing Discount With Cash Rounding Miscalculating Full Payment Amount
We've fixed an issue where paying with a full cash payment on certain products was being calculated as a partial payment instead, causing the Dual Pricing discount to apply incorrectly.

Inventory History Report Date Filter Not Matching Selected Local Time
We've resolved an issue where the Inventory History Report applied its date filter in UTC while the date picker built the range in local time, causing the report to return results outside the intended date window.

Gaps in Form Style Receipts
We corrected an issue where some receipts using a Form Style were displaying excess white space above the customer information section, in some cases pushing content onto a second page. The gap was resolved by re-enabling a previously rolled-back print setting. Related Issue: If you're seeing extra space around your logo, try re-cropping and re-uploading your logo file without built-in padding.

Trade-In Products Not Respecting Point-of-Sale-Only Availability
We have resolved an issue where products created through the Register Trade-In screen with availability set to Point of Sale Only were sometimes still appearing on the website for stores integrated with Shopify. Availability chosen during Trade-In is now saved correctly, so Point of Sale Only items no longer sync online. You may need to manually reset Products created before this fix that ended up web-available.


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That's all for this week. Thank you for being part of the Jewel360 family. Take care, we love you!!